Buy Wood Carving Detail Tool with Keyless Chuck, Dremel 2050-15 Stylo+ Versatile Craft Rotary Tool

The tool can be used for a wide range of crafts: Glass etching, leather burnishing, jewelry making, polishing, woodworking, and more.

WOOD CARVING DETAIL: Use your imagination to make great woodcarving projects. General and detailed woodworking projects can be done with this. Allows woodworkers to get into hard-to-reach places to finish the woodcarving project without hurting the wood. For more precise and detailed work, use the 105 Engraving Bit that comes with the kit.

SMALL SIZE: The small size allows you to get closer to your work and gives you more control in precision etching, engraving, polishing, and sanding applications.

Dremel rotary tools can be changed quickly and easily without having to change their collets. Remove the collet and wrench when you change Dremel accessories.

The three-jaw chuck is made of steel and can hold things with shank sizes from 1/32 to 1/8 inches.

Light-duty tools like drill bits, sanding drums, polishing wheels, wire and bristle brushes, and cut-off wheels can be used with this tool.

This is the style of tool that doesn’t need keys. Chuc.

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I bought the Stylo+ (2050-15) about two months ago. For the first month and three weeks, this thing worked without a hitch. Then, things started to go wrong. My needs were met and the results were great. This has been a big problem for me in the last week or so, though. A lot of the time, when I was carving or engraving wood, the bit would start to vibrate a lot. It looked like it wasn’t spinning in the right way. This is a problem if you want to do any kind of fine work or line work. Next, I noticed that the motor seemed to squeak or move a lot. Then I saw that the speed selector wheel would move while the machine was running (see the video), even if the bit wasn’t in contact with anything. When I set it, I put it at 5. It will start to fall down to around 4. When I used this tool, the only thing I’ve used it with was wood. On nothing else have I put it. A video shows both problems, but Amazon only lets me put one in each review.

After I first noticed that my Dremel was vibrating or out of balance, I called Dremel customer service. After they looked at it, they said they would let me know if there were any extra costs for the repair. There was no offer to give the device a pre-paid return shipping label or start the process of getting a new one. Two months have passed, and now I have to pay to send this thing back and may be hit with more repair costs. Customer service like that.

Because I don’t know if this is a common flaw, I’m very unhappy with this device and the customer service I’ve had so far.

I think I’ll have to send this thing in for repair. That’s the only way I can see. However, if this is what I can expect from Dremel products, I don’t think I’ll buy any more of them in the near future.

I’ll let you know when I send this thing in for repairs.

**UPDATE*.

As promised, here is an update on my problem with Dremel and how they helped me.

People from the Dremel support team reached out to me after reading my product review. They said they could make this right because the tool was only two months old. I got a new tool and a return label for the one that didn’t work yesterday. The time from the first time we spoke to when we got the tool was 7 days.

I’m glad they replaced the faulty tool and I’ve changed my rating to reflect that. I’d like to give the Dremel support team the following customer service suggestions, though. The first thing you should do is make your tech support a little more interesting. In my first contact with support, I told them that the tool had been bought in February, which meant that it had only been used for two months. To get a diagnostic, I was told to send it to the repair center on my own money. Then, I’d be told how much it would cost to fix. After I wrote a bad review, someone from support reached out and offered me a replacement tool and a pre-paid shipping label to send the old one back. If this had been available when I first asked for help, I would have been happy and not written a bad review. So when you’re dealing with a customer who isn’t happy with your service, it’s always good to go a little above and beyond to make things right. UPS ground was used to send the replacement tool, but it could have been sent faster, or it could have been sent with a lot more bits and accessories as a thank-you for having to deal with a bad product. Again, these are just ideas. I didn’t take either into account when I changed my rating. I think that when a company deals with bad products and unhappy customers, it shows who it is. There are going to be times when a product doesn’t work right. When things go wrong, how the company handles them is what makes me decide if I’ll be back. That’s just what I think.

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